Product Guide
When you manage many social media assets, changing the same setting on each one is slow and easy to get wrong. Group settings let you change moderation and permissions settings once, from All assets or from a collection, and save the change to every asset in that view.
Spikerz shows the value most of your assets use, saves your change to the assets that follow it, and lists the assets that are set differently so you can decide, one by one, whether they should match the group or stay as they are.
This guide explains where group settings are available, how the group value is chosen, how to change a setting for a group, and how to review exceptions.
⚠️ Group settings are available on the Business plan and above.
Where You Can Use Group Settings
Open the accounts dropdown at the top left of your dashboard and select All assets or one of your collections. The settings of the pages below now apply to every asset in that view.
Pages With Group Settings
Comments cleaner - the Settings tab: predefined triggers, links, AI topics, custom keywords, and the blocked languages, muted users, allowed users, and muted impersonators triggers.
Chat moderation - the Settings tab for your YouTube live chats, including the Repetition trigger.
DM protection - the Settings tab, where you choose which triggers scan your direct messages.
Asset permissions - the Settings tab: Permissions alerts settings and Employees access rules.
Each page only includes the assets that support it. For example, Chat moderation covers your YouTube channels only. If none of the assets in the view support a page, it shows None of the assets in this view support these settings.
How the Group Value Is Chosen
Every trigger in a group view shows one value: the value most of the assets in the view use. For example, if 8 of your 10 assets scan for Spam and hide matching comments, the Spam trigger shows Active scan and Auto-hide.
Followers and exceptions
Assets that use the group value follow the group. Assets that are set differently are exceptions, and the trigger shows Review exceptions (N) next to its dropdowns, where N is the number of assets that differ.
What is not counted
Assets you chose to keep different, and assets that don't have an AI topic or custom keyword trigger at all, don't count toward the group value.
Changing a Setting for a Group
Step 1: Open the group view
In the accounts dropdown, select All assets or a collection.
Step 2: Open the Settings tab
Go to Comments cleaner, Chat moderation, DM protection, or Asset permissions, and open the Settings tab.
Step 3: Change the trigger
Use the trigger's dropdowns, exactly as you would for a single asset:
Scan status - Active scan or Inactive scan.
Automation - what happens on a match, such as No automation, Auto-hide, Auto-delete, Suggest replies, or Auto-reply.
To change more than the action, open the trigger's ⋯ menu and select Edit trigger. To add a new AI topic, custom keyword, or link trigger to every asset in the view, select Add trigger in that section.
Your change is saved right away to the assets that follow the group. Assets you chose to keep different are left as they are. Deleting an AI topic or custom keyword trigger in a group view removes it from every asset in the view that has it.
Step 4: Review the assets that still differ
If some assets still use a different value after your change, Review exceptions opens so you can decide what happens to each of them. You can also open it at any time from the trigger's Review exceptions (N) link. See the next section.
⚠️ If saving fails for some assets, for example because you no longer have access to them, Spikerz names those assets and leaves their settings unchanged.
Reviewing Exceptions
The Review exceptions window lists every asset that uses a different value for the trigger. The explanation at the top depends on where you are:
All assets - "These assets follow different settings because they were set independently."
A collection - "These assets follow different settings because they're also in another collection."
Each row shows the asset, the collections it belongs to, and its Current value. Use the dropdown on the right to choose:
Keep … - the asset keeps its own value, for example Keep auto-delete. This is the default.
Switch to … - the asset changes to the group value, for example Switch to no automation.
Select Save to apply your choices.
Kept Choices Are Remembered
An asset you keep stays as it is the next time anyone changes that trigger for the group, and it no longer counts toward the group value. Spikerz remembers this choice for everyone in your workspace. Kept assets are still listed under Review exceptions, so you can switch them to the group value later.
For AI topic and custom keyword triggers, assets that don't have the trigger show Current: Not added. Choose Switch to … to add the trigger to them, or keep them without it.
Assets on Different Platforms
Not every platform supports every action. For example, comments on YouTube and TikTok can be hidden but not deleted. In a group view, the Automation dropdown only offers actions that at least one asset in the view supports, and an action is only applied to the assets that support it.
Using a fallback action
When you choose Auto-delete in the Edit trigger or Add trigger window, and some assets in the view can hide but not delete, a switch appears under the action: Use hide as a fallback where delete isn't supported. Turn it on to hide matching comments on those assets instead. Choosing Auto-hide works the same way, with Use delete as a fallback where hide isn't supported.
When some assets delete and others hide as a fallback, the trigger shows Auto-hide/Delete.
What Stays Per Asset
Some settings describe one specific account, so they are not part of the group view. Select a single asset to change them.
Brand - Brand voice, Knowledge, and Asset context on the Comments cleaner Settings tab, and Asset context on the Chat moderation Settings tab.
Lists - the contents of the Blocked languages list, Muted users list, Allowed users list, and Muted impersonators list. The group view still lets you set the scan status and automation of those triggers.
Changing a Single Asset
You can still change settings for one asset at a time. Select the asset in the accounts dropdown, open the Settings tab, and make your change. If that asset now differs from the rest of a group, it is kept as an exception in that group's view, so a later group change doesn't overwrite it.
The Apply to all assets checkbox is still available in a single asset's trigger, brand voice, knowledge, and asset context windows when you want to copy one asset's setting to all your assets.
Who Can Change Group Settings
Comments cleaner, Chat moderation, and DM protection - every workspace role except Viewer. Viewers don't see the Settings tab.
Asset permissions - Admin and Manager.
A group change only reaches the assets you have access to. To learn more about roles, see Spikerz Workspace Roles.
Tips & Best Practices
Use a collection, not All assets, when a setting should only apply to one brand, client, or region. See Collections Guide.
Check Review exceptions after a change, so you know which assets still behave differently.
Keep an exception only when an asset really needs its own rule, for example a support account that should reply instead of hiding.
Turn on the fallback switch when your view mixes platforms, so assets that can't delete still hide harmful comments.
Set up Brand voice and Knowledge on each asset before using reply automations for a group. See Suggested and Automatic Replies.