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How to Contact Spikerz Support and Report an Issue

Open a ticket from the support chat, pick the right ticket type, and track it in the chat or the customer portal.

Written by Ron Storfer

Need help or found a problem? Open a ticket from the support chat inside Spikerz, and follow it until it's resolved.

Walkthrough: open a ticket from the support chat and track it in the customer portal

Step 1: Open the support chat

  • Computer: click the ? icon in the top-right corner → Contact us.

  • Phone: open the main menu → Support → Contact us.

The Support menu in the top bar with Contact us, Help center and Accessibility

In the chat, select Send us a message.

The support chat home with the Send us a message card and the Home and Messages tabs

Step 2: Pick the right ticket type

Type

Use it when…

You'll be asked for

🐞 Report a bug

Something in Spikerz isn't working: an error, missing data, or a feature not behaving as expected.

Title, what you did and what happened, workspace name, impact (Minor / Major), affected platforms

🔗 Integration / connection issue

A social account won't connect, got disconnected, or shows a permissions error.

Title, description, workspace name, the account (handle or link), affected platforms

💡 Feature request

You have an idea or improvement you'd like to see in Spikerz.

Title, what you're trying to achieve, workspace name

💬 Anything else

A question about a screen, a setting, or your plan.

Just write your message

Step 3: Submit the ticket

  • Submit the form. The ticket appears in the chat with the status Submitted and a ticket ID.

  • Drag a screenshot or screen recording into the conversation at any time to add it to the ticket.

⚠️ Never share passwords, two-factor codes, or backup codes in the chat. Spikerz support will never ask for them.

Step 4: Track your tickets

Every update is posted in the ticket and sent to you by email. The status moves from Submitted → In progress → Resolved. If we need more information from you, it shows Waiting on customer. Reply in the ticket to add details or to reopen it if the problem comes back.

In the chat

Open the support chat → Messages tab. Your conversations and tickets are listed, newest first.

The Messages tab of the support chat with the link to the customer portal and a list of conversations

In the customer portal (desktop)

The customer portal shows all your tickets in one table. To open it:

🔒 You must be signed in to Spikerz to open help.spikerz.com/tickets. If you aren't, you'll be asked to sign in first. Use the same browser where you use Spikerz.

For each ticket you'll see its ID, title, type, who created it, dates, status, and the Spikerz teammate handling it. Search by ticket ID or text, filter by type or workspace, and select a ticket to read its full history and reply.

The Customer Portal listing tickets with their type, creator, dates and state

Prefer email? Write to [email protected] with the same details.

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