Introduction
Monitoring who has access to your social media accounts — and making sure they’re properly protected — is critical for preventing hacks, unauthorized access, and account misuse.
Spikerz helps you do this by matching organization users to real people and their social accounts, so protections and access revocation work automatically.
This guide walks you through the setup.
Why This Matters
Ensure every employee with access is properly protected
Prevent former employees from keeping access
Get visibility into each employee’s security status
Automate access revocation with SCIM (if enabled)
Step 1: Go to the Permissions Page
Log in to Spikerz
Navigate to Permissions
Locate the Protection Status column
Step 2: Open the Protection Status Modal
In the Protection Status column, click the Set protection button next to a user
This opens a modal that asks you to match the organization user with a Spikerz member
What is a member?
A member is an Admin or Member inside Spikerz.
Step 3: Match the User to the Correct Person
Matching ensures the right employee is connected to the right social account.
This is important because names may differ across platforms.
Example:
Organization user: David Glinch
Facebook name: David Kumar
Spikerz uses this step to confirm they are the same person.
In the modal, you can:
Select an existing Spikerz member
Invite a new member
Assign more than one social account to the same Spikerz member
Once selected, click Match to continue.
Step 4: What Happens After Matching
Once the match is completed, employee protection is opened to the user, but it is not automatically activated.
From an admin perspective, three important things happen:
1. Protection Is Opened to the Employee (Not Yet Activated)
After matching, the Protection Status changes from a button to “Not protected.”
This is an expected and positive state.
It means:
The employee is successfully matched to a Spikerz member
Protection is now available for the employee to set up
The employee can start securing their personal social account
At this stage, no action is required from the admin.
2. Admins Can Track Protection Progress
Once protection is open, admins can monitor how the employee progresses with securing their account.
As the employee completes setup, you’ll see updates for:
Secured email
Secured phone
2FA
Account lockout and password rotation rules
This gives admins full visibility without forcing the setup on the employee.
3. Access Control Is Enforced (SCIM Customers)
If SCIM is enabled, the match immediately enables access control — regardless of protection status.
This means:
The user is officially mapped to their social accounts
When the employee leaves the organization:
Facebook access is automatically revoked
Admins are notified to remove access from additional platforms
This ensures secure and automated offboarding even if the employee has not completed protection.
What Employers Can See After Matching
Once matched, you’ll see security visibility per employee:
Secured Email
Shows whether the user activated Spikerz’s secured and monitored emailSecured Phone
Shows whether the user is using a secured phone number provided by Spikerz2FA
Indicates whether the user enabled Spikerz’s two-factor authenticationAccount Lockout
Shows whether the user enabled personal account protection, including automated password rotation rules
Summary
By matching users:
You unlock employee-level protection
You gain visibility into security posture
You reduce risk from unmanaged access
You automate offboarding security (with SCIM)