What Is the Comment Cleaner?
The Comment Cleaner is an AI-powered feature built to help you detect, categorize, and moderate harmful or unwanted comments from your social media accounts—all from one unified dashboard.
Once you connect your accounts to Spikerz, comment protection begins instantly. The system scans incoming comments based on your preferences and lets you take quick actions like delete, mark as resolved, block the user, or translate.
This gives your team control, clarity, and security—while preventing scams, impersonation, and hate speech from spreading under your content..
Platform | Supported Actions | Scan Frequency |
Hide & Delete | Real-time | |
Facebook Pages | Hide & Delete | Real-time |
TikTok | Hide | Real-time |
YouTube | Hide | Every 1.5 hours |
X (Twitter) | Hide | Every 1.5 hours |
LinkedIn Pages | Delete | Every 1.5 hours |
How It Works
AI-Powered Detection
Spikerz uses an AI algorithm that learns from your moderation behavior. The more you mark comments as removable or not, the more accurate your flagging becomes.
** The system adapts to your tone, audience, and brand sensitivity - minimizing false positives and focusing on threats that matter.
How Comments Are Displayed
Spikerz displays comments in a list, one after another, sorted from newest to oldest.
Managing Comments
How to Remove Comments
To permanently delete a comment, tap the Trash icon next to it. This action can’t be undone.
How to Hide Comments
Some platforms include a Hide option; in Spikerz, you can hide a comment by tapping the eye-with-a-slash icon.
Spikerz also lets you Unhide comments by tapping the eye icon.
How to Use “Mark as Resolved”
If you have alerts that require no further action, use the Mark as Resolved button to archive them.
You can also unresolve these alerts later if you change your mind.
How to Report Less of a Comment Type
If you see comments that are being flagged unnecessarily - Tap "Feedback".
This teaches the system to deprioritize that style or topic in future alerts.
How to Translate Comments
Tap the "Translate" button on any comment.
Spikerz will convert the entire comment to English using built-in translation so you can review and moderate confidently—even across global pages.
How to Search Comments
Use the search bar inside the Comment Cleaner dashboard to look up specific words, usernames, or phrases.
This helps you:
Find threats
Spot trends
Track specific trolls or impersonators
Block User from Commenting
To stop a user from commenting on your page:
Tap the "..." near the buttons below the comment
Select "Block User"
If the category is covered by an auto-deletion rule, future comments from that user will be removed automatically.
⚠️ Make sure Auto-Delete is active for that category so blocked users are filtered consistently.
Comments by Impersonators
Spikerz’s detection engine identifies comments made by impersonators—fake accounts pretending to be your brand, staff, or partners.
These comments are flagged as a special risk category.
Comment Alert Distribution
Switch views with the tabs (each shows a live count):
All comments - every scanned comment
Needs review - items awaiting triage
Alerts - flagged by rules (phishing, scam, hate, spam, custom keywords)
Hidden - comments you’ve hidden
Replied - comments you’ve replied to
Resolved - completed/closed items
How to reply a comment from the UI
To reply to a comment, tap the Reply button.
This opens the right-side section, where you can write and send your reply directly from the Spikerz system.
If you’ve replied and want to delete it, open the "…" and tap Delete.
Assigning a user to a comment
How to assign
Open the comment and tap Assign on the comment card.
Choose the teammate you want to assign.
Reassigning
You can change the assignee anytime—tap Assign again and select a different user.
Auto-assignment
If someone takes an action on an unassigned comment (e.g., replies, hides, marks), the comment is automatically assigned to that user.
Checking a comment’s sentiment
Each comment is labeled with one of three sentiments:
Positive — contains supportive or favorable language.
Neutral — doesn’t include clear positive or negative cues.
Negative — contains critical or unfavorable language.
You can change the sentiment at any time—select the sentiment badge/button on the comment and choose a new value.
Filtering comments
Use the filters to quickly narrow down comments:
Status – Filter by comment status.
Alert type – Filter by alert category (spam, hate, scam, custom keywords).
Assignee – Show comments assigned to a specific teammate.
Sentiment – Filter by sentiment (positive, negative, neutral).
AI Topic – Filter by any AI topic you’ve configured.
Post date – Show comments on posts created within a date range.
Commenter name – Find comments from a specific commenter.
Commenter type – Filter by commenter status (blocked vs. regular).
Language – Filter by the comment’s language.
You can combine multiple filters to refine results further.
Summary of Key Actions
Action | Purpose |
Delete All Comments | Quickly remove all flagged comments in an alert group |
Mark as Resolved | Log but don’t delete, so similar alerts still show up |
Show Less Alerts Like This | Train the system not to flag similar comments |
Translate | Translate foreign-language comments to English |
Search | Search for keywords inside comment history |
Block User | Prevent flagged users from commenting again |